Privacy Policy

What this policy covers 

We, the City of Lawrence, Kansas, take our privacy obligations seriously and we’ve created this privacy policy to explain how we treat your personal information collected on the Engage Lawrence website. Personal information is information we hold which is identifiable as being about you. 

The software platform the Engage Lawrence website runs on and associated technology operations are provided by Granicus. Click this link for the Privacy Policy governing their service. 

What personal information we collect 

Profile Information 

We collect information from you when you register to use the Engage Lawrence website. This includes your email address and additional demographic information as provided by you on the registration form. 

Please note that you are able to browse any publicly accessible sections of the Engage Lawrence website anonymously without signing up. 

Engagement Information 

We collect information about the content you create as part of your interactions with the Engage Lawrence website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available on this site. 

Usage Information 

We collect information about your usage of the Engage Lawrence website, such as pages visited, documents downloaded, etc. 

How we use the information we collect 

Examples of how this information may be used include:  

Improve community engagement and decision-making 

  • Analyze participation patterns to understand which topics residents are most interested in and improve future engagement efforts. 

  • Review survey responses, comments, or idea submissions to help inform planning, policy development, and program design. 

  • Identify community priorities or concerns raised during engagement activities. 

Communicate with participants 

  • Send notifications about upcoming engagement opportunities, public meetings, or surveys related to topics a participant has expressed interest in. 

  • Share updates on projects or initiatives that residents have previously engaged with on the platform. 

  • Provide reminders about open surveys or engagement opportunities before they close. 

Respond to questions and feedback 

  • Follow up on questions, comments, or ideas submitted through the platform. 

  • Direct inquiries to the appropriate city department or staff member for response. 

Measure and improve engagement programs 

  • Evaluate how many people participate in engagement activities and which tools are most effective. 

  • Assess demographic participation trends to understand whether engagement is reaching a diverse cross-section of the community. 

Report engagement outcomes 

  • Prepare summary reports that describe community feedback, participation levels, or engagement outcomes to support public reporting and transparency. 

  • Share aggregated results with city leaders, staff, or the public to inform decision-making, including in public presentations to City Commission and other City advisory boards. 

Improve the website experience 

  • Analyze Engage Lawrence website usage to improve the user experience. 

Maintain platform security and integrity 

  • Detect and prevent fraud, automated misuse, or other activity that could compromise the platform’s security. 
     

External links 

The Engage Lawrence website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them. 

Security 

The Engage Lawrence website runs on the Granicus software platform. While no online service is completely secure, Granicus continually monitors and tests their platform for security weaknesses. Additionally, Granicus has strict data access rules in place with detailed logging to prevent theft and misuse. This article has more information on how Granicus protects and secures your data and information.  

Requesting access or correcting your personal information 

Within the Engage Lawrence website, you have access to your personal data and the ability to rectify inaccuracies within your profile. If you would like to delete your profile from the Lawrence Engagement Hub, you can contact the City of Lawrence team to help facilitate that request.

Contact Us 

For further information about our privacy policy and related information practices, please email us at citycommunications@lawrenceks.gov.